FAQ

1. Is it secure to order from this website?
Yes. Our shopping cart processes all information using the latest security technology: SSL 128-bit encryption.

2. Do you keep my personal information?
Yes. Your personal information is securely stored in our e-commerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in. This way, you do not have to re-type your information when you come back and shop from us.

3. Do you sell or trade any of my information?
Absolutely not. We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.

4. When will my credit card be charged?
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

5. Has my order been shipped?
You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

6. How do I track my order?
If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order. A tracking number is e-mailed by the system to the email address on record as soon as it is made available.

7. I forgot my account password. How do I retrieve it?
If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

8. What is your return policy?
Click here to view our return policy.

9. How do I find a product?
There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links. You can also click on 'Search' and type a term related to what you are looking for. All corresponding results will be displayed.

10. How do I navigate through the website?
There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under different categories. You can also view informational web pages where you can find information on our company and our products.

11. How can I get information about your company?
Information about our company is available on the About Us page.

12. How do I contact you?
Our contact information is provided on our Contact Page.

13. Do you charge sales tax?
Sales tax will apply to New York shipments only. The tax rate is 8.875 percent.