Product Warranty

All fine diamonds, colored gemstones, silver jewelry, platinum jewelry and gold jewelry sold by Amcor Design, Inc. is genuine, authentic and of consistent high quality and value. All diamonds are individually cut and polished by master diamond cutters to bring out each diamond's natural beauty and fire. All colored gemstones are cut and polished by gem cutters to maximize each stone's brilliance and color. All gold jewelry is individually molded, shaped and polished to a high luster. Highly trained jewelry setters and polishers then finish each piece of fine jewelry to meet the most exacting standards of our industry. Certain selected diamond solitaires are accompanied by an Independent Lab Certificate from GIA, EGL, AGS, HRD, FAGL, or IGI.

Limited 3 years Warranty

Our 3 years Warranty includes:

1.          Polish and repair of the metal including labor costs.

2.          Diamond replacement for up to 0.25 CT (Total Weight) including labor costs.

This warranty covers each item of fine jewelry for defects in manufacturing only and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss of precious stones and theft. Improper repair or warranty service performed by someone other than Amcor Design, Inc will void this warranty. AMCOR DESIGN, INC DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact our Customer Service Department at 888.715.6380 or 212.354.2275 or email us at info@amcordesign.com

1. Is it secure to order from this website?
Yes. Our shopping cart processes all information using the latest security technology: SSL 128-bit encryption.

2. Do you keep my personal information?
Yes. Your personal information is securely stored in our e-commerce database with the same SSL 128-bit encryption. You have the option to make this information available for future orders when logging in. This way, you do not have to re-type your information when you come back and shop from us.

3. Do you sell or trade any of my information?
Absolutely not! We do not sell, trade, or share any of your information with anyone under any circumstances. 
Click here to review our Privacy Policy.

4. When will my credit card be charged?
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.

5. Has my order been shipped?
You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.

6. How do I track my order?
If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order. A tracking number is e-mailed by the system to the email address on record as soon as it is made available.

7. I forgot my account password. How do I retrieve it?
If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.

8. What is your return policy?
Click here to view our return policy.

9. How do I find a product?
There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links. You can also click on 'Search' and type a term related to what you are looking for. All corresponding results will be displayed.

10. How do I navigate through the website?
There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under different categories. You can also view informational web pages where you can find information on our company and our products.

11. How can I get information about your company?
Information about our company is available on the About Us page.

12. How do I contact you?
Our contact information is provided on our Contact Page.

13. Do you charge sales tax?
Sales tax will apply to New York shipments only. The tax rate is 8.875 percent.